Women and their salon-lady share a special bond. Unlike the West where salon services are unaffordable for many, in India you have a ‘beauty parlour’ open in every street. Going to a beauty parlour, getting waxing, threading, facial and mani-padi done is a rare opportunity for two very different worlds to interact intimately in more than one way. I fixed a home-salon appointment with a famous online service provider and ended up learning about a world so different from mine and yet so similar.
I discovered that my parlour-lady was a single mother, who walked out on an abusive marriage 6 months into it, and is now looking after her entire family today. Curious, I asked her if she felt safe in this job…. going to unknown homes, no idea of who the customer is? To which she replied that usually it’s safe but she takes precaution, “I never enter a home if the madam is not at home. I wait outside no matter how long it takes”. She then ended up telling me about an unfortunate situation with a colleague of her.
Her colleague went for an appointment fixed by a man for his wife. When she reached the place, the man opened the door and said that his wife was not home but going to come soon. He asked her to come in set her things in the bedroom and wait. As she entered the bedroom the man came behind her and asked, “do you do bikini waxing?” she got very scared and replied, “yes, but why??” She asked, “sir, madam kab aayegi?” to which he replied that, “madam won’t come, you have to do my waxing”. The lady took her phone and ran to the bathroom. She called the service-provider for help but nobody received her call. “Ma’am woh customers ke call 1 minute main utha lete hai, par humaare nahi uthaate… chaahe hum kitne hi problem main kyu na ho”. Her colleague then called her husband, who came rushing in 15-20 minutes. He brought some other men with him; he ran inside the house and beat up the rogue “customer” saving his wife. I asked her but didn’t the service provider take any step? Complain against him? Blacklist him? She shook her head and smiled, “customer toh customer hota hai”. But apparently the lady who was ‘almost-assaulted’ went to their Gurgaon office and gave them all a hearing, “You said that any problem we should call you. But nobody even picked up the phone that day. You should be ashamed of yourself. You people don’t give us commission, you get commission from our work. Don’t you ever forget that” And she left their company after that. I was quiet for some time, absorbing the realities of yet another unsafe work environment for women. “Ma’am mera beta 6th class main, uski class ki saari ladkiyaa top karti hai, aur saare ladke ekdun duffer hai. Par sab ladkiya ya toh ghar baith jaayegi school ke baad ya fir agar job karna chahegi toh fir aise logo ka saamna toh karna hi padhega.” “Bhagwaan ne ladkiyon ki kismet hi aisi banaayi hai toh kya kare?” I reminded her, “you’re happy with being single, independent, and taking care of your family aren’t you?”, to which she replies, “I’m very happy ma’am, bhagwaan ne ek hi toh zindagi di hai, hazaaro janamo ke baad insaan ka janam milta hai, aur use bhi main aise aadmi ke saath bita du jisko meri izzat nahi hai?” she told me as she walked away.
I’m glad she and her colleague had a happy ending, but I know it’s not the same for everyone. And that’s why we have #metoo. These stories are our lives.